Question:  Is there a time to be back at the B&B at night?
Answer:  No, when you arrive we will give you a key card that you can use to open the doors at any time.

Q:  Is cleaning done daily?
A:  Yes, rooms are cleaned in the morning until 1:00 pm.

Q:  What amenities are available in the bathroom?
A:  The bathroom has a set of towels, soap, shower gel, shampoo, etc.

Q:  What are the arrival times?
A:  We guarantee the rooms are ready starting at 2:00 pm. If you arrive earlier, you can check in if the room is ready, otherwise you can leave your luggage.

Q:  Are pets allowed?
A:  No.

Q:  Is there a laundry service?
A: We use an external company for laundry service. It’s available every day except weekends and holidays. Items to be washed must by dropped off at the front desk before 10:00 am and will be returned in the evening. Alternatively, there is a self-service laundry a 5-minute walk away. It’s open every day from 8:00 am to 10:00 pm.

Q:  Is smoking allowed in the rooms?
A:  All our rooms are non-smoking. Smoking is allowed on the terrace, which is accessible at any time.

Q:  Are there triple rooms and is there an extra cost?
A:  No. In some rooms it’s possible to add a third bed for children under 12 years old. It’s not possible for 3 adults to sleep in the same room.
We have cots available for children under 3 years old. Please request in advance.
Extra beds and cots are available for an additional fee.

Q:  Do you offer breakfast for external guests?
A:  Yes, only on request for friends of family of guests staying in the B&B. The fee for an additional breakfast is 10 EUR.

Q:  Is the tap water drinkable?
A:  Yes. The water comes from the city's water system and is already drinkable. In addition, we’ve installed a Culligan softener to reduce limescale and soften the water. A special filter prevents microbes from entering our pipes. We pay special attention to counteract the legionella bacteria.

Q:  What hygiene rules do you follow?
A:  For our kitchen and food handling, we strictly follow the guidelines of HACCP (hazard analysis and critical control points), recognised and adopted throughout Europe and the world. The staff completes the compulsory courses.

Q:  Are there smoke detectors?
A:  The entire space is equipped with smoke detectors, the room doors are fireproof REI45 (resistant to direct fire for 45 minutes). Standard fire extinguishers and electrical system are regularly checked. The staff completes the compulsory firefighting and first aid courses.

Q:  Is the building eco-friendly?
A:  Following the various efforts that the world is adopting to reduce pollution on our planet, we’ve installed energy savers in the rooms that cut off electricity when guests are out, sensors that turn on the lights in the corridors only when someone passesby, double-button flush toilets (3 litres and 6 litres). We separate rubbish for recycling.

Q:  Is there an ATM in the area?
A:  Yes, just in front of our building.

Q:  Where is the nearest pharmacy?
A:  In the Piazza del Duomo, open 24/7.

Q:  How far is the nearest supermarket?
A:  Just 5 minutes by foot.

Q:  Where is the SITA bus station to go to Siena?
A:  It’s located to the left of the central train station, just 15 minutes by foot.

Q: Where is the nearest car rental company?
A: You can find a number of car rental companies in Via Maso Finiguerra and Borgognissanti.